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To date, we have lost 18 homes due to technical issues with our software (email, etc). We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs. A comparable feature request was finally successfully completed. Casey has been amazing and VERY responsive. ![]() Since RentManager upgraded us to "Premium" support - we have had a higher success rate. The development team tries to work with all parameters to find a work-a-round if not an immediate fix. We have not found a major con with this program. We love the user friendliness, training options and the program options available The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We currently manage 15 sets of books that include around 30 properties. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. Outside Payroll options work great for us. ![]() The online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. This is so much better! Rent Manager listens to their customers. Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base.
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